Cancellations & Return Policy

Due to the nature of personalized and made-to-order products, returns or refunds are not accepted unless the product is damaged or defective upon delivery. All items are crafted specifically based on the details provided in your order.

For size-related issues, exchanges can be made within 7 days of delivery, provided the item is in its original packaging, with tags attached, and is unworn and unwashed. Customers are responsible for shipping costs associated with exchanges.

We kindly request that you carefully review product descriptions, size charts, and care instructions before placing your order.

For more information, please refer to the ZOOZ Art Studio Return and Refund Policy. If you have any questions, feel free to contact us!