Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

United States - Economic Shipping 
Estimated delivery time: 3-7 business days 

Europe - Economic Shipping 
Countries Included: 
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. 
Estimated delivery time: 4-8 business days 

United Kingdom - Economic Shipping 
Estimated delivery time: 3-5 business days

Germany - Economic Shipping 
Estimated delivery time: 3-7 business days 

France - Economic Shipping 
Estimated delivery time: 4-7 business days 

Australia - Economic Shipping 
Estimated delivery time: 4-8 business days 

Global Eko Plus 
Countries Included: 
Brazil, Canada, Israel, India, Japan, New Zealand, Singapore. 
Estimated delivery time: 4-28 business days 
For more information or inquiries about shipping to your location, feel free to contact us. Delivery times are estimates and may vary due to customs processes or unexpected delays. 

Due to the nature of personalized and made-to-order products, returns or refunds are not accepted unless the product is damaged or defective upon delivery. All items are crafted specifically based on the details provided in your order.

For size-related issues, exchanges can be made within 7 days of delivery, provided the item is in its original packaging, with tags attached, and is unworn and unwashed. Customers are responsible for shipping costs associated with exchanges.

We kindly request that you carefully review product descriptions, size charts, and care instructions before placing your order.

For more information, please refer to the ZOOZ Art Studio Return and Refund Policy. If you have any questions, feel free to contact us!